There are many problems with isolation. We don’t want to get you started. We know it’s true, but one issue we can help with is computer repair. Yes, there are problems with your home devices that we can address remotely.
Perhaps before sheltering in place you were willing to make do, or you're only facing challenges now. You're working at home, kids are online learning, and you're sharing the same computer.
You need to remain connected to the world and continue working, but you don’t want someone to come into your house to check your computer, and you’re not keen on going out to wait in line at a computer repair shop. Fortunately, with technology today, it’s much easier for IT experts to resolve computer issues remotely.
Remote Repair of Home Computers
There are many common computer issues that we can help address remotely. We’ll start out by sending you a link to download a tool that gives us remote access and control of your computer. Please know that we value our customers’ privacy. Even with this tool, we’ll still be able to access the computer only when you allow us to.
Now, what can we do once we have eyes on your computer from our remote location? Many things.
If you’re troubled by a slow computer, we can run diagnostics. We’ll find ways to speed up and optimize your computer to get you back in business more efficiently.
Running into software errors? We can take a remote peek and troubleshoot the issues to get you back on track.
The problem might be due to a virus or malicious software. A remote computer expert can identify security risks and remove viruses or spyware.
Perhaps you have to install software for video conference calls or online learning. With remote access, IT experts can install and set up applications, and personalize them to your needs.
Working from home has many of us setting up separate email accounts, because we need to keep personal and professional communication separate. With authorized access, remote tech support can install email and handle problems.
Your home printer may have been up to the job when it was in use intermittently, but it’s struggling to manage the demands of everyone at home at once. Installing printer drivers and some maintenance tasks are doable through remote support.
Then there’s the big one: data recovery. This is the one that makes people panic. “I’ve lost everything!” Our comforting support team can help recover lost files and restore peace of mind.
Get the IT Support You Need
Another cool thing is that you can sit back and watch us do it if you want to! Our experts can provide this support via online chat or phone conversation. Hey, you’ve been dying to talk to another human lately, right?
If the problem with your computer can’t be fixed remotely, we can arrange to pick up and drop off your device. Our people will wear masks and gloves and limit contact if in-person IT help is necessary. Contact us at 262-515-9499 for a remote consultation today!
The holiday season is here again. TV advertisers have released their festive jingles and stores have dusted off their Christmas displays. Most importantly, shopping centers have moved their latest and greatest devices to the front of the store. It's almost time to eat warming treats in front of a roaring fire.
There may still be work to do, however, before we can invite round family to unbox their latest gadgets and watch the year’s Christmas movie. A little maintenance, updates, and set-up goes a long way to ensure the holiday season goes without a hitch.
Sadly, not every device is ready to run straight out the box. Not every device even comes ready to interact with others when it's first opened. Each new gadget comes with its own setup and new things to learn.
Often today, devices, toys and computers require extensive updates before they are ready to function. This commonly means large downloads and lengthy installation periods.
In previous years devices have been purchased for Christmas, only to be rendered useless waiting for updates while large numbers of requests crash the company servers. This can be highly frustrating and put a real dampener on the holiday spirit.
Here is how we can help this season:
Setup New Devices
In the modern day simply purchasing a gadget doesn't make it ready to use. Often they still need setup, updates, and extra steps to make it safe to access the internet too.
Bring your device to us and we can have it safe and ready to use the second you unbox it. We'll perform initial setup, get it ready for the network, and install mandatory updates. By the time we're done, your device will be the first one ready to use. For relevant devices, we can install additional features too. Parental protection, antivirus and security features ready to defend your machine against the latest threats.
Whatever the device we can configure it to the way you want to use it.
Transfer Data and Retire Old Devices
Getting a brand new device can be fun and exciting. Before getting carried away with the latest tech, we must consider what happens to our old data too. Depending on the device there are any number of dangers and pitfalls to think about.
Replacing an ageing laptop or desktop computer with a brand new model, for example, has inherent danger in data storage. These computers typically use hard drive disks to store all their data.
When disposed of improperly, hard drives are vulnerable to being removed and taken. These can often be read and copied by thieves looking to steal your data. Old devices containing data need just as much care and attention as new ones fresh out the box.
There are many cases where individuals have had important records stolen this way. In some cases the information has been used to access accounts, and in others, for blackmail.
Mobile devices typically have some form of data storage too. This may store applications or media that has been bought and paid for; but also data such as records and photographs that hold a great deal of value.
We can help transfer old files and data to your new device and safely dispose of your old one too.
We can ensure that every photograph, video, and bit of data is recovered from your mobile device or laptop so that you never lose a single file. We can securely wipe and even physically destroy old hard drives at your request. We strive to ensure you keep every bit of your old data and not a single byte falls into the wrong hands.
It sometimes happens that new technology has moved so fast and changed so much that it doesn't play well with older devices already installed on your network. Sometimes it seems impossible to even connect certain devices at all.
Often simple configuration changes are all that's required to introduce two pieces of technology successfully. With the right set of eyes and in knowledgeable hands the most complex of jobs can be turned into a quick fix.
If your goal is for a smooth, fun and relaxing holiday season, give us a call at 262-515-9499 and we'll get you up and running in time.
As cyber-attacks continue to make headlines, hackers are exposing or selling customer data files in record numbers. But just like with any threat, there are actions you can take to minimize risk and ensure your business retains a positive reputation among customers.
If you would like to make sure your business is secure from data breaches, give us a call at 262-515-9499.
Maybe you used to be able to troubleshoot your own technology, or had a tech-savvy family member or friend who could help out in a pinch. But now that home computing has become more essential, you may be feeling overwhelmed.
If you’re working from home, and others are doing virtual learning too, you can't wait for your IT geek buddy to visit. You need your desktop to do your job, and you can’t risk missing a deadline or losing hours of work. Your kids might welcome the excuse to miss a few assignments, but you don’t want them falling behind at school.
With all the technology you’re using today in a regular basis, your home is basically a small business. You want to be able to access the internet from any room and print from anywhere in the house, or to have a cloud backup of all your photos and videos.
So, partner with a managed service provider (MSP) for your residential computers. Many businesses use MSPs for IT help, 24/7 monitoring, improved security, and reporting. Home users can benefit, too.
Advantages of Residential Managed Services
A managed service provider helps organize and protect your technology. These IT experts can:
Valuing Your Time in Favor of MSPs
The idea of paying for IT assistance can put off home computer users. Before deciding an MSP isn’t for you, consider the value of your time. How many hours do you waste trying to figure out your tech solutions, or searching the Web for the answer to your problem?
With an MSP, if something does go wrong, you have to make only one call to get help. Don’t waste time on hold with your internet service provider only to find its a laptop problem, which means another helpline. An MSP is your one go-to for all your IT needs.
Also consider the value of your personal files, photos, and videos, and the importance of protecting and always being able to access any work you’re doing remotely.
Add a human IT expert focused on your needs to your team. You have a lot to think about already. Take technology concerns off your “to do” list by partnering with a local MSP today.
We’ll simplify technology for you, offering a budget-friendly, customized managed services plan.
Contact us today at 262-515-9499!
Managed Service Providers (MSPs) help businesses take a proactive approach to managing their technology without the expensive step of hiring an in-house team. Your MSP is essentially a collection of niche technology experts working behind the scenes to keep your data safe, generate solutions to IT problems and keep your software updated. Even larger businesses who already have an IT person will often call in an MSP when daily support becomes overwhelming or a specific certification is required.
Let’s explore 5 specific business breakthroughs an MSP can give you:
Depending on your level of contracted services, your MSP can actually become a catalyst for growth.
Sounds good, doesn’t it? With managed services, your business always has the maximum security against threats, downtime and productivity drops. But for the savvy business owner, it’s also a way you can afford to leverage cutting-edge technologies, with complete peace of mind and ongoing support.
Boost your business with managed services. Call us now at 262-515-9499
People happily share their private information online, building robust libraries that can easily become a one-stop goldmine for fraudsters.
It’s not exactly the intention everyone has when they sign up, as the whole point of Facebook is to share your life with your friends. It hooks us into a global community and the experience does depend on us making certain privacy sacrifices.
So how do you balance being social with staying safe?
On Facebook alone, the average person shares 13 pieces of personal information ranging from a fairly innocent name/email combo, all the way to mothers maiden name and home address.
It doesn’t sound like a lot, but those 13 pieces have the power to unravel your life within minutes.
Even checking in at home or a favorite location has become the norm, helping to create a multi-dimensional online identity. The details are available to anyone who cares to look, whether they’re a friend keeping in the loop, or someone with a much darker agenda.
The problem is, you just don’t know who’s looking at your profile or why.
For example, someone could try accessing your email account by clicking the ‘Forgot password’ link. The email service follows its security rules and asks identifying questions like ‘which high school did you go to? What is your pet’s name?’ Unfortunately, the most common identifying checks and answers are probably available on Facebook.
Once your email address is compromised, hackers can use that to break into other services and go through, clicking ‘Reset Password’ on site after site, account after account – they have full access to your email, so there’s nothing stopping them from emptying your bank accounts – or worse.
7 Ways To Secure Your Facebook Without Missing Out on the Fun
“Downtime costs money.”
That’s no secret, but it doesn’t quite capture the whole experience…you arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in.
For some reason your computer can’t access the database and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. Your hands are completely tied…and now the server is beeping furiously…what’s going on??!
You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come NOW.
Not exactly the day you had planned.
The Break/Fix Days Are Gone Previously, businesses only addressed their IT needs when something broke. A few hours down meant little in the scope of things. In today’s fast world, businesses rely heavily on IT and downtime just isn’t an option. Even the legalities of simply restoring financial, legal or medical files after a breach raises issues.
The cost of break/fix is now too high, both financially and emotionally.
Simply put, your IT services are remotely monitored and proactively managed by a professional, external business. Your Managed Service Provider (MSP) runs regular diagnostics on equipment to identify impending failure and resolves problems before they happen.
Benefits of Managed Services Small to medium businesses in particular benefit from managed services, because they don’t usually have an on-site technician to oversee the multiple systems in use. By subscribing to a managed service provider, businesses can have reduced labor costs, access to a knowledge base, future-pacing, better data security and reduced downtime. Businesses can also know exactly what their upcoming costs are and plan accordingly.
Some of the managed services we can provide are:
Remote support – This allows us to help you quickly without needing to be on-site.
Hardware monitoring – We monitor your servers and workstations to catch hardware failures before they happen.
Managed anti-virus – We make sure your anti-virus is up to date and take immediate action if an infection occurs.
Patch management – We make sure your computer’s operating system is up to date, closing access to known vulnerabilities as soon as possible.
How much down time can your business afford? Give us a call at 262-515-9499.
More and more businesses and organizations are getting stung by ransomware demands. Hospitals, schools, social networks…some days it seems like an epidemic that leaps around arbitrarily, and hackers are raking in millions.
Tallied across the word…billions.
Ransomware attacks are devious in their simplicity. A user in the target business is tricked into opening a file, usually through a phishing email or download. The file contains malware which instantly encrypts your data and demands money in exchange for the password.
No payment = no password = no data.
All of the target businesses should have backups, which they could simply revert to without paying any money, but the FBI reports more than $209 million was sent to hackers in the first quarter of this year alone. Keep in mind, this was just payments within the US, and only counts those who came forward.
Last year it was only $25 million.
Aren’t backups helping?
Sometimes the backup solution fails and the data can’t be retrieved. This is particularly true in cases where the solution has been in use for years and something failed along the way.
In other instances, the target business has a backup that can be restored, but it doesn’t include everything they need for full recovery.
Finally, and the most common reason so many businesses are forced to pay the ransom: the ransomware attack affects the entire system – including attached and synchronized backups. If the backup is also caught in the ransomware encryption, it becomes useless as a recovery method and the only options are to pay or lose the data forever.
Each day spent trying to recover the data is a drain on valuable business resources and in many cases, results in massive revenue loss.
The only defense is to block the malware before it can infect the first workstation, and then continue the protection with a comprehensive backup strategy for all workstations and servers.
Give us a call to discuss how we can help secure your business against ransomware today. 262-515-9499
Your computer is down for the count. You’ve tried the perennial favorite – turning it off and back on again – but somehow, your tech magic has not worked this time! You need help, and you want it fast. The question is whether to take it to a local computer business or big-box store for repair.
Many big-box stores offer depot computer repair. Why are we calling it depot repair? Because just like at a bus or train depot, that store is only one stop on your computer’s repair journey. Typically, the store does not have the facilities to repair your laptop or desktop on-site. Also, their employees lack the skills to do the work right there.
Instead, that computer, along with all your important files, is shipped on to another location. This presents some problems:
That’s why we recommend getting your computers repaired at a local business with the skills and facilities to do the work on-site.
Benefits of Small Business RepairWhen you take your device to a locally owned small business, you know at all times who is handling your computer. You often hand over your laptop or desktop to the person fixing it, or at least to someone who is in direct contact with the person doing the repair.
Fewer people are going to have their hands on your device. You’re not dropping it off at one location to travel to another location via a major shipping company’s trucks, which means there’s greater accountability.
Another advantage is that should something come up while your computer is in for repair, you could actually get to your device, because it’s not on a loading dock or in some pile of laptops in a manufacturer’s centralized computer repair shop. You can simply take your thumb drive down the road and ask to power the computer on and retrieve what you need, assuming that the device still turns on, that is.
Selecting the Small Business for Your Repair When selecting a local computer business to do the repair, do your research first. It’s a good idea to ask about the following:
Some local computer experts will be able to fix your problems without you needing to go to them. Depending on the issue, they may be able to resolve the situation using remote access software, or they could be willing to come to you.
If you’re looking for a partner with a proven track record of giving quality computer service, contact us today!
Companies that suffer security breaches nearly always have one of these IT security problems. Is your company guilty of any of them?
A shocking number of businesses are not backing up their data properly. According to market research company Clutch, 60 percent of businesses who suffer a data loss shut down within six months.
Not only should every business be fully backing up their data, but their backups should be regularly tested to work too. It's a step that businesses miss surprisingly often. Many businesses don't find out that their backup can't be used until it's already too late.
Reactive and not proactive
The world is constantly changing. The IT world doubly so. Attackers are always figuring out new ways to break into businesses, hardware evolves faster than most can keep up, and old systems fail due to wear and tear far quicker than we would like. A huge number of businesses wait until these issues impact them directly before they respond. The result is higher costs, longer downtime, and harder hitting impacts.
By responding to hardware warnings before it fails, fixing security holes before they're exploited, and upgrading systems before they are out of date: IT can be done the right way. Being proactive about your IT needs means systems don't have to break or compromised before they are fixed. The result for your business is less downtime, fewer losses, and lower IT costs.
A surprising number of people will use the password "password" to secure some of their most important accounts. Even more still will write their own password on a post-it note next to their computer. In some cases, many will even use no password at all. Strong passwords act, not only as a barrier to prevent unwanted entry, but as a vital accountability tool too. When system changes are made it's often essential that the account that made changes is secured to the right person.
With an insecure password or worse; none at all, tracking the individual responsible for reports or accountability becomes impossible. This can result in both auditing disasters on top of technical ones.
Insufficient Staff Training
Humans in the system are commonly the weakest point in IT security. Great IT security can be a bit like having state-of-the-art locks on a door propped open with a milk crate. If staff aren't trained to use the lock, it's worth nothing at all.
Often times businesses can justify spending big on security for the latest and greatest IT defenses. The very same firms may exceed their budget and spend almost zero on training staff to use them. In this instance, a little goes a long way. Security training can help staff to identify a threat where it takes place, avoiding and mitigating damage, often completely.
Weak Data Controls
Some companies can take an ad-hoc, fast and loose approach to storing professional data. Often crucial parts can be spread across many devices, copied needlessly, and sometimes even left unsecured. Client data can be found regularly on employee laptops, mobile phones, and tablet devices. These are famously prone to being misplaced or stolen out in the field along with vital client and security data.
It can be easy for both employees and firms to focus on the costs of devices and hardware purchased for the business. The reality is that the data held on devices is almost always worth many times more than the device that holds it. For many firms, their approach to data hasn't been changed since the firm was first founded. Critical data is often held on single machines that haven't been updated precisely because they hold critical data. Such machines are clearly vulnerable, outdated, and prone to failure.
Common problems with simple solutions
Each of these common issues have simple solutions to secure against IT failure. With a professional eye and expertise in the field, every business should be defended against IT issues that risk the firm.
If you need help securing your IT to protect your business, give us a call at 262-515-9499.
Tech Force Blog
We provide you with important, practical tips and insight for your technology and networks for both home and business.