Many businesses are taking a “we’ll dash when we need to” approach to IT. The news of ransomware at a hospital or a data breach at a national mobile carrier gets them spooked, and they are immediately running to try to solve the perceived cybersecurity problem. They’ll buy the newest app or device available, because it must be the best, right? After that they plod along, not paying much attention to good security practices, until the next spike in adrenaline has them dashing to ramp up IT infrastructure again.

But anyone who tries running without stretching or putting on proper shoes knows it is painful. If not in the moment, then the next day when the muscles say, “no way are we getting out of bed today.”

In the IT equivalent, it is more effective to put effort into identifying the best technology for you. Reliable IT isn’t about dashing for that latest device or running from the newest attack – it’s a marathon. You need to be working on it continuously.
 
Minimize IT Risk with an Integrated Approach

Consistent practices such as ongoing equipment maintenance and patching software provide security long term. Updating IT to better address threats or improve efficiency beats a reactionary buy.

Plus, by taking the time to make considered purchases, you can be sure you buy technology that:

• integrates with your existing IT environment;
• solves problems specific to your business needs;
• minimizes your cybersecurity risks in both the short and long term;
• doesn’t overcomplicate your infrastructure.

Think about the marathon runner who sets out a training schedule 12 weeks before the big race. They’re a lot less likely to give up or get hurt. Taking a long-term view of your IT needs offers the same benefits. You’re less likely to let it slide after the dash or experience costly downtime.
 
Managed Service Provider as Running Coach

If you watched the Olympics, you’ll have seen sprinter and distance runner coaches. In your push to build up your cybersecurity muscles, a managed service provider (MSP) can be a big help, too.

Partner with an MSP to gain access to IT experts. They can maintain tech, consult on upgrades, and help secure systems. Instead of paying for an urgent fix, budget around lower, predictable fees for proactive care.

Yes, we can also help you if you have to dash. MSPs have the expertise to diagnose and solve tough IT problems, but we’d much rather run the race alongside you, helping to keep your IT environment in tip top shape mile after mile.

Call us today today and stop letting I.T. dashes run you down 262-515-9499

​You may not be storing military secrets or running a billion-dollar empire, but your business is still an attractive target for hackers. You need a firewall - a guard standing at the door of your network to stop the bad guys from getting in while still letting your staff come and go without interruption. 

A surprising number of businesses are operating without a firewall, or with one unsuitable to the requirements of a business network. For most, it’s a risk they don’t know they’re taking because they assume all systems have built-in protections. Unfortunately, by the time the lack is discovered, it’s far too late.
A firewall is actually a special type of hardware or software that acts as a protective shield between the computers on your network and assorted cyber dangers. Data is constantly passed through at lightning fast speeds, invisible to the user experience.
 
Filtering: A strong firewall actively looks for known viruses, phishing emails and spam, and then blocks them before they can get in the door. Its internal knowledge of threats is updated regularly and search patterns quickly adjusted. Business firewalls also monitor data in both directions. When a computer goes online, all the data coming in and out is inspected to see whether it’s safe or not. If it doesn’t pass the test, the firewall instantly blocks it and records the details in a log.
 
Performance: You can use your firewall to set network traffic priorities. For example, it can make sure a Skype call gets all the resources it needs to allow for flawless video and voice quality, while someone watching YouTube videos at the same time will receive reduced resources.  Rules can be set to allow certain applications to be treated as a higher priority than others, certain departments or even users. You can tailor your network performance to meet your unique business needs.
 
Management: Business firewalls allow you to see who’s doing what and when over your network. You can create rules for specific users, devices and times. For example, you might allow your employees to access Facebook during lunch breaks only, while at the same time keeping it completely unblocked for you or your marketing team. Thorough logs are kept automatically and can be used to troubleshoot problems. For example, your firewall logs might show that a computer inside your network connects to a third world country at 3am each night, which would certainly be worth investigating.
 
Connection: A strong firewall allows your remote workforce to access your servers with ease and security, while at the same time keeping cyber-attacks out. Remote work arrangements are growing in popularity and necessity, often requiring server access at a moment’s notice. You can set your firewall to authenticate the identity of users before allowing access, and create a virtual private network (VPN) that keeps any transferred data safe from interception.
 
We can install, configure and manage your business firewall - Call us at 262-515-9499 to start protecting your business today.
 

​You’ll know if you’re a victim of ransomware. Often you’re met with a red screen telling you your business files are encrypted. You won’t be able to do anything on the computer, although the cybercriminals will provide helpful instructions for how to pay up. How nice. Here’s what to do instead if you’re the victim of a ransomware attack.

​It’s pretty obvious when your computer is already broken, but how do you know when it’s about to break? Even before it falls into a heap and refuses to turn on, or flashes big messages about how your files are now encrypted, you’ll be given multiple hints that something is wrong. Here are the common signs your computer needs repair, sooner rather than later.

1.  It’s running slow.  Most people assume their computer is running slow because it’s getting older, but it could actually be a variety of reasons. A program behaving badly, a virus, overheating or even a failing hard drive can all cause a massive slow down. You might only notice it when booting up or starting a program, or the problem may have taken hold to the extent that even moving your mouse becomes torture. Sometimes the slow speed is simply due to some newer software that your hardware can’t keep up with.

2.  Your system is running hot. A very common sign with laptops, running hot can be both the sign and cause of damage. Computers have fans to blow out hot air so they can cool off their internal components. At the same time, fresh air is drawn in through vents to create an effective cooling system. Unfortunately, just about every vent in a computer can quickly become clogged with dust and pet fur, essentially choking off the circulation and leaving components to overheat. Desktop computers have more space inside to circulate air, but you’ll still need to keep their vents clear. You’ll know your computer running too hot if your system shuts down frequently (safety cutout), the fan is working serious overtime, or your laptop is too hot to use on your lap.

3.  Blue Screens of Death are everywhere. A classic Windows error, this is quite literally a blue screen that covers your view. The system will still be running, but something has gone wrong. You’ll be shown some text and an error code, often with Windows suggesting a restart. If a restart fixes your problem, perhaps something didn’t load properly at bootup and your computer had a whoopsie. It’s rare, but it happens. If you’re getting blue screens all the time though, that’s a sign a hardware or software problem needs to be resolved. Your computer will continue to give blue screen errors more and more frequently, so it’s best to take action as soon as you know something’s wrong.

4.  It’s making strange noises. Your computer has a number of moving parts. You’ll know by now which noises it normally makes, from the startup beep to the whirring fan. When your computers starts to make extra noises...that’s when things get interesting. Fans can wear down and screech or grind, hard drives can start clicking, and in emergency cases, you might even hear a zapping noise. None of those are good! Whenever you notice a strange noise, remember your computer parts are all designed to work together and one problem could quickly become many if left unchecked.

5.  It crashes and freezes. If your computer is crashing randomly, restarting without you, or freezing up completely, it’s a sure sign there’s a problem. As annoying as it might be, your computer isn’t doing this to drive you crazy - it just feels that way! You might notice it’s showing other signs from this list too because crashing and freezing are what happens when something isn’t just wrong, it’s terribly wrong. The problem could be almost anything, hardware and software both, but it’s always fixable. This is simply your computer’s final way of crying out for repair, desperately trying to get your attention and a little TLC.

Is your computer doing these things? Let us fix it for you. Call us at 262-515-9499.

Murphy’s Law of warranty says that you will have no problems with your computer or printer while it’s covered. Then, as if waiting for the most inconvenient time to go bust, the technology fails just after your warranty ends.

After the frustration of looking up that warranty plan to see the expiration date a few weeks ago, your first response might be to take that device back to the store. You’ve noticed they have a service desk, and that’s where you made the purchase. But the technicians on-site are likely to send your laptop to the manufacturer repair. That could be far away, which negates the convenience of taking it down to your local store. You could wait weeks for your item to get to the repair center. Then, it stills needs attention and returning to your store.

Also know that many manufacturers charge a premium for outside-of-warranty repairs. Now that you’re one or two years into a relationship with the products, they hope you’ll decide upgrading is easier. They actually have a planned lifecycle for computer hardware and plan the warranty end accordingly.

Of course, if you are within days of your warranty's end, ask if the manufacturer will continue to cover the technology. Sometimes it actually will. The manufacturer may also use this opportunity to sell you an extended warranty.
 
Some help with manufacturer warrantyOur first piece of advice? Be proactive about technology issues. Don’t put off getting something looked at. You may discover you could have saved money by having it checked out under warranty.

Check your eligibility by visiting the manufacturer’s website and typing in the product serial number to check the warranty. Quickly find the page by searching the manufacturer’s name and “check warranty status.”

It’s a good idea to keep track of when your warranty is set to expire. That way, you’ll be more likely to request service in a timely manner. Don’t believe us? Have you ever planned to take an item back to the store only to leave it until the return window has closed?

Small business computer repair shops specialize in repairing out-of-warranty devices. We can run diagnostic tests to determine the problem. Then, we'll help you decide whether it’s worth the cost of repairs. If so, we can fix it at a competitive rate.

Plus, you get personalized service. There’s also the peace of mind that comes from knowing where your computer is at all times. You're not worrying about it shipping around the country to a manufacturer’s repair shop. The timeline reduces, too, as the IT experts are on-site at a convenient computer repair outfit.

We can help keep your computers and other tech devices up and running. Contact us today at 262-515-9499!

A single click can be the difference between maintaining data security and suffering massive financial losses. From the moment just one employee takes the bait in a phishing email, your business is vulnerable to data breaches and extensive downtime.
​
Quickly spot the red flags and put phishing emails where they belong:

1. Poor spelling and grammar
While occasional typos happen to even the best of us, an email filled with errors is a clear warning sign. Most companies push their campaigns through multiple review stages where errors are blitzed and language is refined. Unlikely errors throughout the entire message indicate that the same level of care was not taken, and therefore the message is likely fraudulent.
 
2. An offer too good to be true
Free items or a lottery win sure sound great, but when the offer comes out of nowhere and with no catch? There’s definitely cause for concern. Take care not to get carried away and click without investigating deeper.
 
3. Random sender who knows too much
Phishing has advanced in recent years to include ‘spear phishing’, which is an email or offer designed especially for your business. Culprits take details from your public channels, such as a recent function or award, and then use it against you. The only clues? The sender is unknown – they weren’t at the event or involved in any way. Take a moment to see if their story checks out.
 
4. The URL or email address is not quite right
One of the most effective techniques used in phishing emails is to use domains which sound almost right. For example, [microsoft.info.com] or [pay-pal.com]
Hover over the link with your mouse and review where it will take you. If it doesn’t look right, or is completely different from the link text, send that email to the bin.
 
5. It asks for personal, financial or business details
Alarm bells should ring when a message contains a request for personal, business or financial information.  If you believe there may be a genuine issue, you can initiate a check using established, trusted channels.
While education is the best way to ensure phishing emails are unsuccessful, a robust spam filter and solid anti-virus system provide peace of mind that your business has the best protection available.

Give us a call to discuss how we can secure your system against costly phishing attacks. 262-515-9499

​We often tend to be creatures of habit, particularly when it comes to technology.  Passwords are a prime example.  Many of us use the same logins for multiple websites and applications because we don't have a photographic memory.  A large percentage of users aren’t aware that this is one of the most significant security dangers they can face online.  It has a simple fix too. 

Regularly, in the news today, there are stories about major companies being hacked, their customer data stolen, and their customers left stranded.  Hackers commonly use data stolen from one site to access others where login credentials have been reused between accounts.  In some cases, access to bank accounts has been gained simply by using a compromised email account.

Businesses and individuals can face significant losses simply because a third party outside their control has been hacked or compromised.

The Danger Of Old Passwords
MySpace is a key example of why old and possibly forgotten services pose a security danger when passwords haven't been regularly changed.  Once a thriving popular network, the use of MySpace services declined drastically from 2007 onwards.  While many people moved to new social networks, old accounts typically remained abandoned on their servers.  Hundreds of millions of accounts remained on MySpace servers many years past the firm's peak.

In 2016, MySpace suffered a data leak which exposed usernames, emails, and passwords of 360 million user accounts.  Shortly after the hack, these details were published online for anyone to see.  Many were used to access email accounts, servers, and accounts that shared the same details.

Shared Responsibility
Even if you have never had a MySpace or social media account personally, how many of your employees or coworkers have one or more?  Many have had more social media, forum, or game accounts than they care to remember.  Have their passwords been updated since 2016?

Your business network protects your systems, work, and intellectual property.  For many firms it's the single most critical component, the backbone to business operations.  Keeping it secure regardless of the number of people, staff or clients using it is a crucial task.

Consider how many people currently have access and how many of those may reuse their password on another website or service.  Just reusing your password once can expose you to the hacking of a third party entirely out of your control.

Password Management
Good security practice is to use a unique and strong password for every login you use.  A strong password should include, where possible, capital letters, lowercase letters, numbers, and character symbols.  Many consider this impractical or even impossible, but it is entirely achievable for every firm.

It is clearly impossible to manually remember a strong password for each one of the dozens of logins needed today.  Few would even attempt to.  A password manager makes storing, retrieving, and using unique passwords easy.

When using a password manager, an individual is required to remember only one single strong password to access a database which contains a different login password for each service.  This database can be synced between multiple devices, saved and backed up to the cloud, and even used to create strong passwords for you.

Strong Protection
Password managers can be used to implement security policies that demand zero password reuse, between services or over time, and set strict limits over the duration a password can last.  With the right policies in place, both your business and your employees are protected against attacks from hackers that have compromised third-party sites.

The maximum recommended lifetime of a password for any service is a single year.  There's no time like National Password Day to refresh your passwords and start new.

To help keep on top of your security and make sure your accounts are safe, give us a call at 262-515-9499